Service Disruption

A message from South Gloucestershire Council

Dear resident,

Garden waste collections suspended

We have made the difficult decision to suspend the garden waste collections service, including new subscriptions and renewals until further notice. This is so we can focus on delivering core waste and recycling services during the outbreak of coronavirus (COVID-19).

We are sorry, but at the current time we are unable to process refunds or extensions to your subscription. We will contact you with your options later this year.

We also have to make changes to some waste services so we can continue to collect everyone’s waste and recycling with a significantly reduced workforce during this difficult time.

From Tuesday 24 March:
• Payments for garden waste renewals and new subscriptions have been suspended
• All four of our Sort It Recycling Centres are closed

From Monday 30 March:
• All garden waste collections will be stopped
• Recycling and food waste will be collected fortnightly with the black bin
• The bulky waste collection service for large household items will be suspended

Collections may take place later than normal as we may be working in the evenings as well as during the day. You may also see recycling collected in different vehicles. Please be assured all material is still being recycled.

In addition, we would like to reassure you that our public health team are continuing to work closely with Public Health England and the NHS to monitor the coronavirus outbreak. The council’s business continuity team is meeting regularly to make sure we have robust business continuity plans in place to support our most vulnerable residents.

For the latest updates on changes to services as a result of Coronavirus (COVID-19) please visit This is a fast-evolving situation and information may be updated daily.

You can also follow us on Facebook and Twitter:

For the latest information, advice and guidance on COVID-19, visit Please follow government guidance on staying at home, only making trips where they are essential and keeping two metres apart if you go out, to help keep you and everyone else safe.

Thank you for your ongoing patience and understanding in this ever-changing and unprecedented situation.

Yours faithfully,
Waste Management Department, South Gloucestershire Council


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